Return Policy

All returns require a return goods authorization (RGA) number. The RGA number must be marked on the outside of the returned boxes. Unauthorized returns will not be credited. All returns need to be sent freight prepaid. Defective items will be credited or replaced at our option. No returns will be allowed on special orders. The freight portion of the invoice will not be credited on returned merchandise. All returned items must be in their original packaging (unless defective) and be less than 12 months from date of shipment. Items must be in saleable condition (ie no rust on blades). Returned items must be received within 30 days of our issuance of an RGA number.

Return Procedure

Please email us ([email protected]) or call us (920 662 9646) with the item(s) you want to return and the reason for the return. Once the item is received, it will be inspected, the 15% re-stocking fee will be applied and then your account will be credited the appropriate amount. You will receive an email notification of the credit transaction. The entire return process normally takes 2 weeks once the returned item has been received.